Customer Service

Money Back Guarantees and Returns
What is your Money Back Guarantee?
What is your return policy?

About Shipping
What are your shipping terms?
When will my item ship?
When will my item arrive?
Can I track the shipment of my order?
Do you offer expedited shipping?
Do you ship to Canada?
Do you ship to PO Boxes?
Do you ship to APO/FPO addresses?
Do you ship internationally?

About Payment and Checkout
Do you charge sales tax?
What forms of payment do you accept?
Do you accept international credit cards?
Can I have my order shipped to an address that's not my billing address?

About Privacy and Security
What is your privacy policy?
Is my online transaction safe?

What is your money back guarantee?

Ondeck24 customers are guaranteed to receive the item purchased and exactly what is pictured and described. If for any reason you have not received the correct order or are not satisfied please contact us and return the product for a full refund or exchange. Please note certain products may not be returned once used due to the nature of the product. This includes vaporizers, detox drinks, and salvia extracts.

What is your return policy?

If you aren't happy with your purchase, send it back unused within 14 days, and we will refund the amount of the merchandise ordered. Please note certain items cannot be returned due to the nature of the products. This includes vaporizers, detox drinks, and salvia extracts.

What are your shipping terms?

We ONLY ship to physical addresses in the United States.

(return to questions)
When will my item ship?

• Ondeck24 ships most orders received before 5PM EST (M-F) the very same day.* Orders received on Friday Saturday or Sunday will be shipped on Monday.
• Some heavy items may ship via freight carrier. Freight carrier delivery times vary.
• Our same day shipping policy does not apply to weekends or national holidays.

(return to questions)
When will my item arrive?

The expected delivery time for packages differs depending on the location. Standard shipping usally takes 3-5 business days for delivery. Expedited shipping service is available as well.

(return to questions)
Can I track the shipment of my order?

Once your item is shipped, you will receive a shipping confirmation email contaning all the shipping. This page provides you with a tracking number and a link to the shipping carrier's tracking page.

(return to questions)
Do you offer expedited shipping?

We offer Overnight, 2 Day and 3 Day shipping service for our customers on most products. We do not offer 3 Day shipping service to Alaska and Hawaii. Options and pricing are presented during the checkout process. You can also call us at 714-519-8488 for more information.

Do you ship to PO Boxes?
Do you ship to APO/FPO addresses?
Do you ship International?

We only ship to P.O Boxes and APO/FPO if you are using Paypal and it is registered with Paypal.

We also ship internationally to most countries as well. Including Canada, United Kingdom, Italy, Norway, France, Spain, Australia and more. Please inquire with us before placing an order if you're country isn't listed.

(return to questions)
Do you charge sales tax?

State laws require that sales tax be charged on all orders shipped to addresses within the state of California.

(return to questions)
What forms of payment do you accept?

We accept payment by Paypal, Money Order, Cashier's Check and Personal Check. Please allow 5-10 Business days for personal checks to clear before product is shipped out.
To make your shopping experience as convenient as possible you can also pay by phone. Call 714-519-8488 to place an order.

(return to questions)
Do you accept international credit cards?

We do not accept international credit cards for security and fraud protection purposes.

(return to questions)
Can I have my order shipped to an address that's not my billing address?

Currently we can do this for customers using Paypal, just let us know what address that you would like to ship the item to.

What is your privacy policy?

Our privacy policy can be found here.

Is my online transaction safe?

We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, We will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

We use the industry standard encryption protocol known as Secure Socket Layer (SSL), to keep your order information secure. This means all of your personal information, including your credit card number, name and address, cannot be read by anyone except as provided in our Privacy Policy.